Delivery & Returns
Delivery
You can find our delivery rates in the table below:
| Region | Delivery Type | Price | Estimated Delivery Time |
| UK | 2nd Class Royal Mail |
£2.95 Free for orders over £40 using code FREEPOST |
2-3 working days after dispatch |
| UK | 1st Class Royal Mail |
£3.60 |
1-2 working days after dispatch |
| UK | Royal Mail Tracked 48 | £3.40 | 2-3 days working after dispatch, fully trackable. |
| UK | Royal Mail Tracked 24 | £4.20 | 1-2 working days after dispatch, fully trackable. |
| Europe | Royal Mail Untracked | £7.00 | 3-5 working days after dispatch |
| Europe | Royal Mail International Tracked | £10.60 | 3-5 working days after dispatch |
| Rest of the World (except USA) | Royal Mail Untracked | £11.15 | 5-7 working days after dispatch |
| Rest of the World (except USA) | Royal Mail International Tracked | £14.40 | 5-7 working days after dispatch |
| USA | Royal Mail Untracked | £12.00 | 5-7 working days after dispatch |
| USA | Royal Mail International Tracked | £14.50 | 5-7 working days after dispatch |
| Ireland | DPD Two Day Service | £10 | approximately 2-3 working days after dispatch |
Orders are packed and dispatched Monday-Friday. If you need something super speedily, do get in touch and we'll see what we can do.
EU Customers
Please note that we do not charge VAT for EU countries at checkout and therefore you may be subject to additional local VAT/Customs charges upon delivery, as of 1st July 2021.
Returns
If, for any reason, you need to return all or part of your order, you can do so for a full refund of the cost of them item(s) or an exchange. Return/exchange requests can be made within 14 days. Please email us at hello@the-stationer.co.uk to find out where to send returns and to let us know to look out for it.
Customers will be responsible for making sure that the item(s) return to us safe and sound. This will mean covering the cost of postage, and packaging them carefully. We would recommend using a signed for/tracked delivery service as we cannot be responsible for any returned items that get lost in the post. Items must be returned in their original packaging and undamaged.
Refunds will be made via your initial payment method.
If there are any issues with your order, please do get in touch with straight away at hello@the-stationer.co.uk and we will do our very best to put things right!